Privacy Policy

Last updated: 15 August 2026

1. Who We Are

This website, medicalelearning.eu (the “Website”), is operated by Falcon Prestige LLC (trading as MEDICALeLEARNING), with its registered office in Dubai, United Arab Emirates (“we”, “us”, “our”). We are the data controller responsible for your personal data collected through the Website.

Although our company is incorporated outside the European Union, this Website is directed at and used by healthcare professionals located in the European Union/EEA. Accordingly, in relation to personal data collected through this Website, we comply with the EU General Data Protection Regulation (GDPR) as though we were established in the EU, in accordance with Article 3(2) GDPR.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at office@emiratesmedicalhub.com or by phone at +971 56 831 5320.

2. Scope of This Policy

This Privacy Policy applies to personal data we collect when you: browse the Website; create and manage a user account; register for or attend an Online Course, Live Masterclass, workshop, or scientific/CME event delivered online through the Website; purchase a product or service through our checkout; subscribe to our newsletter; or otherwise contact us. It does not apply to third-party websites we may link to.

3. Personal Data We Collect

Depending on how you use the Website, we may collect the following categories of personal data:

  • Account data: username, email address, and password (stored in encrypted/hashed form) when you register for an account.
  • Professional data: title, medical specialization, professional registration/license number, and place of work, where these are requested as part of registration for accredited (CME/CPD) courses, masterclasses, or events.
  • Billing and order data: name, billing address, country, phone number, and details of the products, courses, masterclasses, or events you purchase or register for.
  • Payment data: our payment processors (Stripe and PayPal) collect and process your card or account details directly; we do not store full card numbers on our servers. We receive confirmation of payment and limited transaction metadata (amount, date, order reference).
  • Event and masterclass participation data: registration details for Live Masterclasses, workshops, and online scientific events, including attendance records, quiz/test results, and continuing education (CME/CPD) certificates or diplomas issued to you.
  • Communications data: information you provide when you contact us, request support, or subscribe to our newsletter (name and email address).
  • Technical data: IP address, browser type, device information, and usage data collected automatically through cookies and similar technologies (see our Cookie Policy for details).

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To create and administer your account and provide access to purchased courses, masterclasses, and events.
  • To process orders and payments, and to provide invoices and order confirmations.
  • To organize and deliver Online Courses, Live Masterclasses, workshops, and online scientific/CME events, including issuing attendance confirmations and CME/CPD certificates or diplomas.
  • To communicate with you about your account, orders, or event registrations, and to respond to your enquiries.
  • To send you newsletters and marketing communications about upcoming courses, masterclasses, and scientific events, where you have subscribed or otherwise consented to receive these, and always with the option to unsubscribe at any time.
  • To maintain the security of the Website, prevent fraud and abuse, and comply with our legal obligations.
  • To analyze and improve the Website and the services we offer.

5. Legal Basis for Processing (GDPR)

As we process personal data of individuals in the European Union, we rely on the following legal bases under the General Data Protection Regulation (GDPR):

  • Performance of a contract — to create your account, process your orders, and provide you with courses, masterclasses, and event access you have purchased or registered for.
  • Consent — for newsletter subscriptions, marketing communications, and non-essential cookies, which you may withdraw at any time.
  • Legitimate interests — to maintain and secure the Website, prevent fraud, and improve our services, provided this does not override your fundamental rights.
  • Legal obligation — to comply with accounting, tax, and other applicable legal requirements.

6. Sharing Your Personal Data

We do not sell your personal data. We share personal data only with the following categories of recipients, as necessary to operate the Website and deliver our services:

  • Payment processors (Stripe, PayPal) to process your payments securely.
  • Website hosting, e-commerce (WooCommerce/WordPress), and email/newsletter service providers who process data on our behalf under appropriate data processing agreements.
  • Video-conferencing / webinar platforms used to deliver Live Masterclasses, workshops, and online scientific events.
  • Accredited scientific/medical societies or continuing education authorities, where necessary to issue or verify CME/CPD credits and certificates.
  • Professional advisers (legal, accounting) and authorities, where required by law.

7. International Data Transfers

Some of our service providers (for example, payment processors and cloud/hosting providers) may process personal data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses, or that the recipient is located in a country recognized by the European Commission as providing an adequate level of data protection.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, including to maintain your account, provide access to purchased courses and issued certificates/diplomas, and to comply with our legal, accounting, and tax obligations. When personal data is no longer needed, we securely delete or anonymize it.

9. Your Rights Under GDPR

If you are located in the European Union/EEA, you have the following rights regarding your personal data:

  • Right of access to your personal data.
  • Right to rectification of inaccurate or incomplete data.
  • Right to erasure (“right to be forgotten”), subject to legal retention requirements.
  • Right to restrict or object to processing.
  • Right to data portability.
  • Right to withdraw consent at any time, without affecting the lawfulness of prior processing.
  • Right to lodge a complaint with your national data protection supervisory authority, or with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP).

To exercise any of these rights, please contact us at office@emiratesmedicalhub.com.

10. Cookies

The Website uses cookies and similar technologies. Please see our separate Cookie Policy for full details on the cookies we use and how to manage your preferences.

11. Children’s Privacy

The Website is intended for healthcare professionals and is not directed at children. We do not knowingly collect personal data from individuals under the age of 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last updated” date at the top of this Policy indicates when it was last revised. We encourage you to review this Policy periodically.

13. Contact Us

Falcon Prestige LLC

Dubai, United Arab Emirates

Email: office@emiratesmedicalhub.com

Phone: +971 56 831 5320